Help & Policies

At Affluency we pride ourselves to provide you with a superior end to end experience. The best of quality is ensured with checks at every step from our online portal to your doorstep. Will you need further information about our Policies, please get in touch with our Team by writing to: [email protected]

50% DEPOSIT – 50% BALANCE

Pay only 50% Deposit when placing an order. You can securely pay the balance when your products are ready for shipment.

The deposit shall be paid by credit card, PayPal, Alipay or bank transfer upon order confirmation for our makers to start production, and shall be applied against the final purchase price. The Balance will be paid before shipment of the item(s) to process final delivery and fulfil the order.

 

For your convenience and to offer you the best and the most satisfying shopping experience, we allow payments through a number of online and offline secure gateways. 

 

PayPal

PayPal allows you to make payments using a variety of methods including PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card. With PayPal, your financial information is securely encrypted, so you can pay online with confidence.

 

Credit Card / Stripe

During the online ordering process, after selecting your preferred item(s) you will be direct to the checkout section and presented with your preferred method of payment. We accept all major credit and debit cards through STRIPE, our secure payment gateway.

 

Alipay 支付宝

In order to best serve our valued customers, we also accept payments through Alipay, our third-party mobile and online payment platform allowing secure payment gateway dedicated to our valued Customers in China.

 

Wire/ Bank Transfer

We equally provide payment facility by bank transfer. When finalizing your order, simply check the relevant option in the checkout section. You will be guided through the process with all the needed details to fulfil your payment.

 

Please note that when paying through Wire/ Bank Transfer, your order will be processed only when the amount is reflected in our bank account. This may take up to 3 business days, depending on your bank and location.

WORLDWIDE DELIVERY

We deliver worldwide and we equally provide bespoke and express shipment to best suit your needs.

 

Affluency partners with delivery companies proficient in handling fine art logistics the world over. Should you need urgent or bespoke delivery, either by air or any other shipping method, our Concierge will support your requirements every step of the way.

 

 

PERSONALIZED QUOTE

 

1. Proceed to checkout and complete your purchase. Shipping costs will be calculated after the confirmation of your delivery address.

 

2. We will email you within 2 working days with a precise quotation for your acceptance.

 

3. If the shipping quote does not meet your expectations, you will not be charged and your order will be cancelled.

 

4. Customs duties and taxes may apply to international purchases, depending on your preferred delivery address.

 

You can also request a precise quote to our Concierge Team before completing your purchase. In each product’s page, you will find a “Request a Quote or Customization” button which will allow you to inquire about global shipment, special delivery needs or bespoke & customization.

 

Delivery Timelines

 

Our Delivery Timelines may vary from product to product.

 

Although a few items may be readily available in stock, our unique products are custom made, often by hand, in limited editions by master artisans and manufacturers specifically for you. All our pieces require careful packaging and shipping. 

 

Once an order is ready to be delivered to your place, our Concierge Team will schedule with you the best delivery date and time as per your agenda and availability.

 

 

Force Majeure

While we ensure that your order is delivered on time, force majeure, unforeseen or beyond our control events sometimes cause a delay. In such a case, our Concierge team will keep you updated throughout and do our best to fulfil your delivery as per the agreed timelines.

 

Affluency shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment/ delivery of the items and no such delay shall entitle the customer to treat this agreement as being repudiated by Affluency or to any comparison.

WHITE GLOVE SERVICE

Most of our products do not require specialised assembly or installation besides unpacking and fitting into your place. In the event of bulky items or large orders, our Team may take extra measures to ensure you a great experience:

 

Site inspection
Large items such as Sofas, Dining Tables or fragile products like Chandeliers requires special care during transportation and final installation. A Concierge will contact you to inspect your home and/ or to make sure there are no blockers or barriers to access your premise. 

 

Site protection
Affluency takes all professional measures to ensure that no damage is rendered to your home during any delivery and installation.

 

ON-SITE INSTALLATION

Affluency does not provide on-site installation, civil works, electrical works nor any architectural intervention/ alteration to your premise.

 

Shall you need special services to fulfil your interior design project, our Concierge Team will be able to coordinate with your Interior Design firm/ Architecture partners.

 

Although we will not be able to supervise or take the responsibility to manage third-parties contractors, our team of design experts’ aim is for you having the best design experience. Please contact our Concierge team to discuss any special need.

 

Returns

Affluency takes all professional measures to make sure your order is carefully packed, handled upon shipping and delivery, and to make sure your order specifications are exactly met by our makers.

 

We enforce rigorous Quality Control (1) during manufacturing and production, (2) before the item is packed for shipment, (3) once your order is received and ready for final delivery, (4) when the item is delivered at your place.

 

In the unfortunate event that you receive a damaged or defective product as part of your order, or if it doesn’t match the original specifications, Affluency will be able to rectify or exchange the faulty product or to refund you for the amount of your purchase.

 

 

Upon order delivery and no further than 7 days, please notify our Concierge team of any error, damage or defect, by wiriting us an email at [email protected] 

 

 

 

Please note:

 

1. We will not refund/exchange or rectify a product that you have bought and received where, as per our Quality Control team inspection, the product has: become of unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; negligence or failure to take reasonable care.

 

2. Affluency will examine all products returned as damaged or defective and will notify you via e-mail within a reasonable period of time. Subject to acceptance by Affluency of the damaged or defective goods, Affluency will offer you a full or partial refund, an exchange of products or rectification. 

 

3. In the event that our Quality Control team finds no fault with the returned products, you will be notified that the returned product cannot be accepted and you will have the products redelivered to you at your charge. 

 

4. Products must be returned unused and with the original packaging, labels and invoice.

 

When our Quality Control team accepts a refund, exchange or rectification, the timelines may vary from product to product. Should opt-in for an exchange of the item, standard manufacturing and delivery timelines will apply.

 

 

Cancellation and Refunds

Because our items are either unique pieces, limited editions or made to order by third-party suppliers, manufacturers and artisans, unfortunately, Affluency cannot offer to cancel or refund the 50% deposit or to replace or modify items once the final order is placed.

 

However, if for any reason you want to cancel your order before the item is delivered to you, we may be able to lift or refund you the 50% balance payment. This will be addressed by our Concierge team on a case-by-case basis. Please note, no product will be delivered to you and your cancellation decision is final and non-reversible.

 

Need Help? Ask Our Concierge

From styling & design help, product information or customisation, bespoke shipping to white glove delivery, our Concierge team’s commitment is for you having the best shopping experience.