How it Works

 

Beautifully crafted design furniture and accessories have a long story to tell. Often kept hidden from the larger public, we would like to bring you on a journey of discovery. EXPLORE OUR CURATED SELECTION OF ELITE BRANDS AND DESIGNERS, DISCOVER AND SHOP UNIQUE PIECES, BE ENLIGHTENED AND MESMERIZED

 

每件精美设计的家具和配件都诉说着一个故事。 我们的发现之旅希望与您分享隐藏在设计师背后不为人知的故事。探索我们精选的品牌和风格独特的设计师,发现,购买独一无二,富有启发和让人着迷的设计作品

A CURATED COLLECTION
精选系列

WHITE GLOVE SERVICE
特色礼宾服务

SECURE PAYMENTS 
安全支付

NO HIDDEN COSTS 
不含任何隐藏费用

Frequently Asked Questions

What is your 50% Deposit - 50% Balance secure payment?

 

Your confidence, comfort and security when placing an order online are our primary goals. We are glad to be the very first luxury omni-channel to offer a 50% Deposit - 50% Balance secure payment method for you having the best shopping experience. 

 

1. Pay only 50% Deposit when placing an order
2. Your deposit will allow us to confirm your order and start manufacturing
3. We will arrange with you for your preferred delivery method and time 
4. You will be asked to pay the 50% Balance before shipment for us to fulfil your order

 

 

Which are the delivery timelines?

 

Although a few items may be readily available in stock, our unique products are made to order or custom made, often by hand by master artisans and manufacturers specifically for you.

 

Manufacturing and delivery timelines may vary from product to product. Based on your preferred delivery address, we will be able to offer personalized shipping solutions to best suit your needs.

 

Production and manufacturing times and/ or estimates are shown on each product page. You can also inquire, before finalizing an order, by contacting our Concierge Team 

 

How can I make payments?

 

For your convenience and to offer you the best and the most satisfying shopping experience, we allow payments through a number of online and offline secure gateways.

 

 

PAYPAL - PayPal allows you to make payments using a variety of methods including PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card. 

 

CREDIT CARD / STRIPE - We accept all major credit and debit cards through STRIPE, our secure payment gateway.

 

ALIPAY 支付宝 - Alipay is our third-party mobile payment platform allowing secure payment gateway dedicated to our valued Customers in China.

 

WIRE/ BANK TRANSFER - We equally provide payment facility by bank transfer. Please note that when paying through Wire/ Bank Transfer, your order will be processed only when the amount is reflected in our bank account.

 

Do you deliver worldwide?

 

Yes, we deliver worldwide and we equally provide bespoke and express shipment to best suit your needs. Affluency partners with delivery companies proficient in handling fine art logistics the world over. Our Concierge will support your requirements every step of the way.

 

To obtain a personalized shipping quote:

- Proceed to checkout and complete your purchase. Shipping costs will be calculated after confirmation of your delivery address.

- We will email you within 3 working days with a precise quotation for your acceptance.

- If the shipping quote does not meet your expectations, you will not be charged and your order will be cancelled.

- Customs duties and taxes may apply to international purchases, depending on your preferred delivery address.

 

Can I see the products before buying?

 

As we believe to see, touch & feel are key elements of any design purchase, we will be glad if you will visit us at Affluency Maison. Our experiential centre residence, located in the heart of Singapore (District 9), encapsulates the values of excellence in design we feel so passionate about.

 

Please schedule a private visit at Affluency Maison Singapore  and let us guide you through our curated selection of luxury furniture and exclusive home decor.

 

Can I receive a quote before placing an order?

 

Yes, you can request a precise quote to our Concierge Team before completing your purchase. In each product's page, you will find a "Request a Quote or Customization" button which will allow you to inquire about personalized quotations, worldwide shipment, special delivery needs or bespoke & personalized solutions.

 

Can your products be customised?

 

Depending on our manufacturers and designers, we can usually offer complete customization of existing products or even design/ source for you bespoke pieces to best suit your taste, style and needs. Please get in touch with our Concierge  to discuss your requirements.

 

Do you offer private styling & bespoke sourcing?

 

Our team of interior designers, home stylists and design curators can help you find the perfect design furniture & home décor pieces for your home. From private styling to personalized sourcing, from custom-made pieces to access to the very best & exclusive designers, we can make your design dream come true.

 

Are there extra fees for private styling or design consultation?

 

No. At Affluency we believe in a 100% transparent and professional service. When you shop from Affluency, you get your design products at no hidden or extra cost whatsoever. We will only charge you for the products you buy and eventually shipment and duties costs.  Our Concierge bespoke and personalized design consultation is free of charges and tailored to your styling needs.
Our Concierge will always discuss and agree with you upon a precise quote before finalizing and proceeding with your order. 

 

Can I schedule the delivery as per my convenience?

 

Yes, when an order is getting ready to be delivered to your preferred address, our Concierge team will notify and get in touch with you in order to arrange for last mile delivery.

 

What if I want to buy bulky item or a large set of products?

 

Most of our products do not require specialized assembly or installation besides unpacking and fitting into your place. In the event of bulky items or large orders, our Team will take extra measures to ensure you a great experience. Large items such as Sofas, Dining Tables or fragile products like Chandeliers requires special care during transportation and final installation. A Concierge may contact you to make sure there are no blockers or barriers to access your premise.

 

A CURATED COLLECTION
精选系列

WHITE GLOVE SERVICE
特色礼宾服务

SECURE PAYMENTS 
安全支付

NO HIDDEN COSTS 
不含任何隐藏费用

常见问题

交付时间?

我们所有的产品都在欧洲生产,它们需要仔细的包装和运输。虽然我们一些产品可以随时提供现货,但大多数独特设计或限量版的设计产品是由工艺师手工制作和专门为您量身定做的。每件产品页面为您提供交货/预计交货时间,您也可以在结帐页面,或者通过联系我们的礼宾部获得相关信息。

 

我们的礼宾部将确保与您及时联系,定期更新有关订单的运作和交付时间。

支付方式?

在确认订单后,买方需支付50%的不可退还“定金”让我们的制造商开始生产您的订单,您的订单完成后支付其50%的“余款”。

 

订货单确认后,订金需以信用卡, PayPal, 支付宝或银行转账的方式支付,并以最终购买价格为准。 余款将在货物装运前支付,以处理最终交货并完成订单。

 

 

Affluency提供多种在线和离线支付方式,以满足您的需求。

 

信用卡
在网上订购过程选择您喜欢的商品后,您将直接进入付款区选择您的付款方式。我们通过STRIPE安全支付网关并接受所有主要信用卡和借记卡。

 

PayPal
PayPal允许您使用各种方法进行支付,其中包括:PayPal余额、银行账户、PayPal品牌借贷卡、PayPal信用卡、借记卡和信用卡。利用PayPal,您的财务信息得到了安全的加密,因此您可以放心地在线支付。

 

Alipay 支付宝
为了更好的服务于我们尊贵的客户,我们也接受支付宝,我们的第三方移动和在线支付平台,为我们在中国的尊贵客户提供安全的支付网关。

 

银行转账
我们同时提供银行转账的付款方式。在确定您的订单时,只需在结帐部分选择银行转账付款方式。您将通过此过程获得所有您所需的详细信息,以完成您的支付。请注意,当您支付时,您的订单将在商品金额进入到我们的银行账户时才进行处理。这可能需要最多3个工作日,取决于您的银行和地点。

 

我们的礼宾部会通知您并定期与您保持联系和更新,以确保您有一个愉快的Affluency购物体验。

世界范围内交付?

我们可以在世界各地交付。我们同时提供定制和快递,以适合您的需要。Affluency与世界各地的快递公司合作,精通美术物流的处理。我们的礼宾部将支持您的每一步要求。

 

 

如需要获得运输报价:

> 在收到您付款与交货地址后,您将收到运输费用。

> 在收到您的订单及交货地址后,我们将计算运输费用并在3个工作日内通过电子邮件向您发送准确的运输报价。

> 如果运输报价不符合您的期望,您的订单将被取消,您将不需要支付任何费用。

> 请注意,您的运输报价是否适用于国际采购的关税和税收取决于您的首选交付地址。

 

 

您也可以要求我们的礼宾团队在完成您的购买之前给出一个准确的报价。在每一产品页面中,您将会找到“请求报价或定制”按钮,这将允许您询问有关全球发货、特殊交货需求或定制和定制需求。

新加坡免费配送?

您新加坡的所有订单可享受免费送货服务。

Affluency的运输配送合作伙伴是精通运输和处理世界各地美术物流方面的专家。我们的标准运输方式是海运,我们为Affluency的尊贵客户在新加坡境内提供免费的标准海运运输及送货服务。

如果您在新加坡的订单需要紧急送货,无论是空运还是其他任何运输方式,我们的礼宾部都会全程支持您的要求。这可能需要额外的快递费用。

我是否能在购买前感受和体验产品?

由我们精心策划,选择和提供来自欧洲顶尖制造商的最优质的设计产品。我们的产品目录大部分都是定制或限量设计的产品,这些是由大师级工匠和制造商专门为您定制的独一无二的产品。

我们相信感受和体验是购买任何设计产品的关键元素,我们欢迎您光故浓缩了我们对设计激情和完美卓越价值, 位于新加坡中心(第九区)的住宅体验中心 - Affluency Maison。

 

请联系我们以安排在您方便的时间光顾Affluency Maison,为您介绍我们精心挑选的豪华家具和独特的家居装饰。

是否可以根据我的方便安排送货?

我们礼宾部人员将确保与您及时联系并按照您的日程安排最方便合适的交付日期和时间。当订单准备好送到您的首选地址时,我们的礼宾团队将与您联系,以便安排最后一程的交付。

大件物品或者大型订单?

我们的大部分产品不需要专门组装或安装。 除了开箱和安置产品到您选择的位置,我们的团队将为大件物品或订单采取额外措施,以确保您有一个愉快的Affluency体验。

 

现场检查
我们将在运输和最终安装过程中特别小心如沙发、餐桌或吊灯等大型或易碎品产品。礼宾部将与您联系,提前查看您家的环境,并确保没有任何运输和最终安装的障碍。

额外的交货和安装费用,设计咨询?

Affluency没有额外的交货和安装费用,设计咨询。我们拥有100%的透明度和专业服务。

当您在Affluency购物时,您的设计产品不会有任何额外的成本。我们将仅收取您购买的产品、家具和家庭装饰费用。我们免费的礼宾订制和个性化设计咨询为您量身设计定做,满足您的家居需求。

 

如果您需要在新加坡以外的地方交货,无论是海运、空运还是其他任何运输方法,我们的礼宾部将支持您对物流运输的要求,并在最终确定和执行您的订单之前与您讨论准确的运输报价并争得您的同意。